We’re pleased to announce that in November, Lora Adam joined Seco Tools as our new Customer Support Manager. In her new role, Lora will continue our efforts to enhance support of outside sales, our channel partners and end users, ensuring the Seco customer experience is truly a market differentiator. She will be responsible for transforming the customer support group into a proactive, relationship-based team that will soon offer multi-channel support to our customer base.

“I’m thrilled to welcome Lora to the customer experience group and look forward to working with her to ensure that the support of our channel and end users stays our top priority,” said Bill Barcelona, Director of Customer Experience. “Lora will be instrumental in our efforts to continue forming strong and lasting relationships with our customers.”

Lora was previously the Director of Customer Support at AxleTech, a premier provider of specialty vehicle powertrain systems and components. Lora brings significant customer-facing experience from the manufacturing and technology industries. “I’m grateful to be a part of company culture dedicated to delighting customers with exceptional products and service”, said Adam. “Company growth is built on strong relationships and trust, and it’s clear Seco Tools embraces both. I look forward to serving our customers and helping the Customer Support team thrive.”

During her time away from work, Lora loves spending time with her family - husband Mike, sons Spencer and Calvin and their rescued dachshund, Dasher. Lora enjoys making Sunday dinner for her parents, baking, and is an exercise enthusiast.

Seco Customer Service:
Monday-Friday 8am-6:30pm EST
Phone: 1-248-528-5220
e-mail: customerservice@secotools.com