Now that the first quarter is behind us, some of the test orders you submitted at the beginning of the year have reached their 90-day limit. Please reach out to our customer service department as soon as possible to give us feedback and let us know if the tests were successful. Keep in mind that any test orders that pass the 90 day limit, and for which we receive no feedback, will be invoiced automatically. Once an order is invoiced, we will credit back your test tool budget.

If no test was performed, you either can get an extension on the 90 days or – if your customer changed their mind – return the items you ordered. We will credit your test budget accordingly upon receipt of the unused items.

Track your test budget numbers (total budget, dollars used and available balance) on your monthly Summary Business Review. Upon request, we also will send you a report that lists all submitted test orders and their status.

If you have any questions about the test tool program, please contact Anouck White at 248-528-5335 or via email at anouck.white@secotools.com